Communication and Media Richness Assurance in High-performance Projects

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Case Studies

Having studied a selection of commonly used communication media, a look at how project communication in industry affects project success/failure classification may be interesting. In the following section three case studies are compared and contrasted in terms of their final delivery outcome and the impact in-project communication has had thereupon. The case studies have been selected based on shared project similarities and their varying degree of project communication success, ranging respectively from poor through adequate to good.

Sydney Opera House

Sydney Opera House, Australia. The opera house is considered an iconic landmark for both Australia and the World[1].

The Sydney Opera House opened in 1973 at a central setting in Sydney Harbour. While the result of a mere 15 years' work[2], the building represented a leap in construction technology of several decades owing to both its structural design and material engineering.

In 1966, the chief architect Jørn Utzon was forced to resign over questions to his designs aired by the Minister of Works[3].

problem scenario: communication with architect: internal stakeholder communication

"In 2007 the Sydney Opera House was formally recognised as one of the most outstanding places on Earth with its inclusion on the UNESCO World Heritage List under the World Heritage Convention". [3]

Key Points: The higher the risk, the more important communication becomes Action speaks louder than words (get away with errors in verbal communication, as non-verbal communication through action is more important)


  1. Traveluto (2017). 8 Most Famous Landmarks in Australia, [Online], Available at: [First accessed 1 March 2019]
  2. UNESCO (1992-2019). Sydney Opera House, [Online], Available at: [First accessed 1 March 2019]
  3. 3.0 3.1 Sydney Opera House. The Architect: Jørn Utzon, [Online], Available at: [First accessed 1 March 2019]
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