Communication and Media Richness Assurance in High-performance Projects

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Case Studies

Having studied a selection of commonly used communication media, a look at how project communication in industry affects project success/failure classification may be interesting. In the following section three case studies are compared and contrasted in terms of their final delivery outcome and the impact in-project communication has had thereupon. The case studies have been selected based on shared project similarities and their varying degree of project communication success, ranging respectively from poor through adequate to good.

Sydney Opera House

Sydney Opera House, Australia. The opera house is considered an iconic landmark for both Australia and the World[1].

The Sydney Opera House opened in 1973 at a central setting in Sydney Harbour. While the result of a mere 15 years' work[2], the building represented a leap in construction technology of several decades owing to both its structural design and material engineering.

Rewinding time a little, in 1966 the chief architect Jørn Utzon was forced to resign over questions to his designs aired by the minister of works Davis Hughes[3]. There was a public outcry over the situation, but Utzon was not reinstated and was succeeded by another chief architect, Peter Hall. Hughes informs the public that there is a new architect team on the case, and Utzon tells the new chief architect "I don't think you can do it, I think you're a brave man to try, but I'm not going to be involved anymore"[4].

A few years prior to this, Hughes had started to develop alternative project leadership thoughts. "By August 1965, Hughes had formulated a strategy to take control of the project, devising a plan based on his own convictions and supported by opinions from a range of individuals. Foremost among these was the bureaucratic method favoured by Bill Wood...Bill Wood's report to Hughes resurrected the text book bureaucratic solution of "cheque book control". Intentionally or not, it was designed to get rid of Utzon by stripping him of his authority as project director"Cite error: Closing </ref> missing for <ref> tag






  1. Cite error: Invalid <ref> tag; no text was provided for refs named SYOP1
  2. 2.0 2.1 UNESCO (1992-2019). Sydney Opera House, [Online], Available at: [First accessed 1 March 2019]
  3. 3.0 3.1 Sydney Opera House. The Architect: Jørn Utzon, [Online], Available at: [First accessed 1 March 2019]
  4. 4.0 4.1 Ben Cheshire, Greg Hassall (2018). The man who fixed the 'plain illegal' Sydney Opera House, [Online], Available at: [First accessed 1 March 2019]
  5. Sam Doust (2012). Chapter 18: The Tenacity of Davis Hughes, [Online], Available at: [First accessed 1 March 2019]
  6. Sydney Opera House. Interesting facts about the Sydney Opera House, [Online], Available at: [First accessed 1 March 2019]
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